Shipping policy
When it ships
Orders ship from New Jersey within 5 business days (Monday to Friday, holidays aside). You get a tracking link by email when it leaves.
United States
USPS Ground Advantage, usually 2 to 5 business days after it ships. Free on orders of $60 or more, so every beanie pack ships free. Under that, the rate shows at checkout.
Holidays
For Christmas delivery in the US, order by Friday, December 11.
International
We ship to most countries. Rates show at checkout. For many countries, duties and import taxes are calculated and charged at checkout too, so nothing is due at the door. Where they aren't, the carrier may collect them on delivery, and they're yours to pay.
Lost or damaged in the mail
If tracking hasn't moved in 10 days, or your package arrives damaged, email us and we'll resend it or refund it.
If tracking says delivered and you can't find it, check with neighbors and your post office first, then email us within 7 days and we'll file the claim with USPS.
Address mistakes
Check your address at checkout. If a package comes back because the address was wrong, we'll send it again once the new postage is covered.